Darnell Consulting's Leadership Journey Evaluation Results

RESULTS OF LEADERSHIP JOURNEY EVALUATION

DCI’s Leadership Journey Program was developed early in 2009. During the summer of 2009, DCI sought to conduct a formal evaluation of the Program in order to:
“ensure that the needs of Program participants have been met, and to ensure that DCI can serve their clients’ needs even more effectively in the future.”

METHODOLOGY

• All respondents had participated in the Journey for approximately 2-4 months.

• Thirty minute telephone interviews were completed.

• Interviews were conducted between June 12 – July 23, 2009.

• The Evaluation was conducted by independent evaluator Tim Weber.

STRENGTHS OF THE JOURNEY

• Customization of program, based on individual and organizational desires and needs.

• Structuring of thinking, goals, setting a vision, etc., as it relates to leadership.

• Increased structure increases confidence and makes decision-making and conveying information to others easier.

• The journey benefits participants and others they interact with, both at work and in other areas of their lives.

• Regular meetings with the Coach gives participants an opportunity to review progress and success as well as a opportunity to develop strategies and solutions for more challenging situations.

• The Coach is seen as a trusted and respected leader who exemplifies what can be accomplished through the Journey. This needs to be considered when looking to recruit coaches in the future

• The focus on working with Service Partners was helpful.

• Changes perspective, way in thinking about relationships with customers.

• More able to put self in customers’ shoes.

• Participants are thinking more about how to please customers, add value, etc..

WHAT WAS MOST USEFUL FOR YOUR LEADERSHIP ROLE?

Common themes include: increased structure, focus and thought in decision-making; and the opportunity to work with others (through direct experience) to enhance their leadership skills.

“Good to see and review my leadership statement... The goals I have set for myself.”

“Embracing ownership, doing things intentionally to help others develop.”

“Helps me reflect on the leader I am versus what’s best for the organization.”

“Helps me to identify priorities, ‘keep eyes on the road’.”

WHAT INFORMATION WAS THE MOST USEFUL?

• Many participants mentioned the focus on customers or service partners as useful.
  

• Goal setting, strategic planning, working with colleagues and meeting with the Leadership Coach were also mentioned by a number of respondents.