RESULTS OF LEADERSHIP JOURNEY EVALUATION
DCI’s Leadership Journey Program was developed early in 2009. During the summer of 2009, DCI sought to conduct a formal evaluation of the Program in order to:
“ensure that the needs of Program participants have been met, and to ensure that DCI can serve their clients’ needs even more effectively in the future.”
METHODOLOGY
- All respondents had participated in the Journey for approximately 2-4 months.
- Thirty minute telephone interviews were completed.
- Interviews were conducted between June 12 – July 23, 2009.
- The Evaluation was conducted by independent evaluator Tim Weber.
STRENGTHS OF THE JOURNEY
- Customization of program, based on individual and organizational desires and needs.
- Structuring of thinking, goals, setting a vision, etc., as it relates to leadership.
- Increased structure increases confidence and makes decision-making and conveying information to others easier.
- The journey benefits participants and others they interact with, both at work and in other areas of their lives.
- Regular meetings with the Coach gives participants an opportunity to review progress and success as well as a opportunity to develop strategies and solutions for more challenging situations.
- The Coach is seen as a trusted and respected leader who exemplifies what can be accomplished through the Journey. This needs to be considered when looking to recruit coaches in the future
- The focus on working with Service Partners was helpful.
- Changes perspective, way in thinking about relationships with customers.
- More able to put self in customers’ shoes.
- Participants are thinking more about how to please customers, add value, etc..
WHAT WAS MOST USEFUL FOR YOUR LEADERSHIP ROLE?
Common themes include: increased structure, focus and thought in decision-making; and the opportunity to work with others (through direct experience) to enhance their leadership skills.
“Good to see and review my leadership statement... The goals I have set for myself.”
“Embracing ownership, doing things intentionally to help others develop.”
“Helps me reflect on the leader I am versus what’s best for the organization.”
“Helps me to identify priorities, ‘keep eyes on the road’.”
WHAT INFORMATION WAS THE MOST USEFUL?
- Many participants mentioned the focus on customers or service partners as useful.
- Goal setting, strategic planning, working with colleagues and meeting with the Leadership Coach were also mentioned by a number of respondents.
